• GET THE FACTS

 

Listen carefully to the grievant. Take good notes.

Get the 4 w's (who, what, where, when) by asking specific questions of the grievant.

Find out why the grievance occurred.

Determine the remedy desired.

 

• PREPARE THE GRIEVANCE

 

Check rules and policies (contract, seniority agreements, department policies, DOM’s and other laws appropriate to your unit).

Check grievance legitimacy.

Check policy and practices.

Check previous grievance settlements for precedent. Check the experiences of others in similar cases.

Seek advice if necessary, from other stewards, chief steward, or MCO Labor Reps. Explain the case to the grievant.

 

• PRESENTING THE GRIEVANCE

 

Outline what you will present, and practice what you will say. Remember, the supervisor and steward are equals.

Don't get sidetracked or angry.

Get the supervisor to answer why. Anticipate supervisor's arguments. Set a definite time for an answer from the supervisor.

Make sure everyone understands the desired remedy.

 

• FOLLOW UP

 

Review supervisor's answer.

 

Make decisions to appeal to the next step within time limits.

 

Get the decision in writing, whatever it is. Be certain to report back to the aggrieved on any meeting which they may not have attended, or on any developments which may occur with the grievance.