Grievance handling is one of the most important responsibilities you will face as a steward. It is the one area where people are specifically affected by your action or inaction. The following pages describe what a grievance is, how to investigate one, how to write one, and how the procedure works. READ IT CAREFULLY!! It will make your job much easier if you know the details of how the process works.

This first section defines what a grievance is, and the categories under which they fall.

as to impose unequal penalties for equal violations.