DEALING WITH PEOPLE

Be honest with yourself and maintain Union policy.

Educate yourself on Union matters.

Serve as an example to your members.

Get acquainted with new members.

Provide leadership.

Keep members informed on Union policies and activities.

Give members satisfaction by listening to all problems.

Have thorough discussions with members on complaints.

Have a sympathetic attitude.

Exercise patience and don't lose your temper.

Understand other causes for problems.

Keep personal feelings and Union politics out of grievances

Be tactful and frank.

Don’t promise victories.

Be kind and empathetic.

Know how to handle disagreements.

Don't stall on grievances.

Don't discriminate in settling grievances.

Don't pass the buck.

Keep members informed on progress of grievances.

Know sources of information and don't fail to get it when the member seeks it.

Don't assume responsibilities of management.

Encourage members to attend Union meetings, Union affairs, and Union classes.

Encourage members to take advantage of Union privileges.

Fight propaganda.

Know how to refer to the Union contract and by-laws of the Local and the International Constitution.

Keep your sense of humor.

Be hopeful.

Don’t be afraid to ask for help.